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Proof of return MT199

selmamehdi Member Posts: 1
edited January 2019 in Ask The Community
I made transaction from entropay wallet to payoneer, Bcz my transaction is cancelled ,I want proof of the return (MT199) to get my money back, how can I get it ?


  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @selmamehdi . Typically we only issue a document like this for a bank transfer we have sent outward to your local bank. If this is in regards to a payment you sent us from another service, you would need to seek an MT199 from Entropay. You can get a statement for the transaction itself if you wish, you simply need to contact our support team for this. You can do so by clicking here.