A problem with my prepaid card (I'm so worried, please help me)

aya1907aya1907 Posts: 11Member ✭✭

I have requested a new prepaid card since 10 days, but the approval is so late.
I'm so worried about the approval, and I really need it!
they told me the approval takes 3 days
I requested it 10 days ago!!
please approve it
the customer care and the support center can't help me

Customer ID 14006528



  • EdwinPayoneerEdwinPayoneer Posts: 391Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there @aya1907 . This usually occurs when there is an unfulfilled request within your online account. I would recommend you contacting our support team directly to confirm if this is the case. You can reach out by clicking here.

  • aya1907aya1907 Posts: 11Member ✭✭
    Can you close my account and I register it again?
    the support team cancel my live chats and their automatic emails don't help me
  • EdwinPayoneerEdwinPayoneer Posts: 391Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @aya1907 , unfortunately we would not be able to complete this via our forum. But our social media team is exceptional at connecting clients to Customer care. I would suggest you send a private message to us on Facebook or Twitter so one of our team members can assist you in this.

  • aya1907aya1907 Posts: 11Member ✭✭
    OK thanks so much for your help till now
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