I HAVE NOT RECEIVED THE MONEY THAT I HAVE WITHDRAWN FROM MY PAYONEER ACCOUNT TO MY LOCAL BANK ACCOU

laure_cameroon

Hi @Cristale_Payoneer , i especially tagged you because you are very fast and polite , please i have withdrawn my money from my payoneer account to my local bank account , i did it since sunday around 00:30 am ( GMT+1 ) , i received the transfer confirmation yesterday at 8 am , but since then i have not received the fund in my local bank account. Usually after 8 to 10 hours later my local bank account is credited after a withdrawal , but this time is different , please i need some assistance in order to fix this problem for i am in a urgent need of that money . i live in Cameroon

EdwinPayoneer

Hi there @laure_cameroon . I would be happy to answer this for you Although in the past you have had withdrawals arrive in your local bank account within a few hours, this is actually not the norm for a transaction like this. The normal waiting time is around 3-5 business days in total.

That being said, it is likely that this withdrawal is just being processed normally. Now, if in 3 days you notice that the funds have not arrived yet, please do not hesitate to reach our customer care team. We can get you a confirmation of the transfer that you can present to your bank to help them investigate why the funds have yet to be deposited.

laure_cameroon

@EdwinPayoneer thank you for your prompt response :-) , please have you checked the transaction to make sure is being processed normally ? so should i expect it in 3 days at least ? how come it was faster in the past than it's now?

EdwinPayoneer

@laure_cameroon said:
@EdwinPayoneer thank you for your prompt response :-) , please have you checked the transaction to make sure is being processed normally ? so should i expect it in 3 days at least ? how come it was faster in the past than it's now?

There are some occasions where a certain processor is able to deliver the funds to your local bank sooner. We do work with a few different intermediary banks, so it is possible that the intermediary that handled this transfer has changed.

A deposit time of less than 3 business days is extremely rare, which is why we never promise it sooner than the 3 business days which on average is the most accurate time. At the moment I would not be concerned. If you would like to obtain the confirmation document I mentioned sooner, you can contact our support team whenever you wish to have it requested. You can contact them directly by clicking here.

laure_cameroon

@EdwinPayoneer thank you so much for your assistance that was very helpful , i did receive my money today and you were absolutely right .You rock Edwin :-) btw you have my cousin's name

EdwinPayoneer

@laure_cameroon said:
@EdwinPayoneer thank you so much for your assistance that was very helpful , i did receive my money today and you were absolutely right .You rock Edwin :-) btw you have my cousin's name

I'm relieved to hear that your payment arrived!!! Tell your cousin his name is excellent :-)

Jerry_Smith

Hi, @laure_cameroon, I'm new to Payoneer from Cameroon. I want to find out how withdrawing money from Payoneer to your local bank account has been, because when creating a Payoneer account in Cameroon, the currencies shown supported by Cameroon are USD and Euro.
When you make withdrawals from Payoneer to your local bank account, does Payoneer convert your transferred funds to CFA Francs or the money is sent and the local bank does the conversion?

Gtop

@EdwinPayoneer
@Cristale_Payoneer
Please kindly help me out. I without from my payoneer account directly my bank account since 17 may 2020. And the money has not enter my Bank account.

I don't know what's wrong that's why i contacted you.

CUSTOMER ID:

Amount: $178

Transaction ID:

Receiving Bank: UBA (7784)

TRANSFER ID: 43661

Kindly help me

GianmarcoPayoneer

@Gtop Hello,

Please be advised that it can take anywhere from 3 to 5 business days for funds to arrive to your local bank account. This excludes Saturdays, Sundays, and national bank holidays.

Thank you.