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Document Problem

Ihprince Confirm Email, Member Posts: 4
I submitted my NID in 4 January. Still I didn't get any response from payonner. How can I know if my NID is accecpted or not?? Can I withdraw my fiverr earnings without NID verification???


  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @Ihprince . The i.d. verification is an important part of the processing of payments you receive. If you have not heard back in response to the document you submit, you can check with our customer care team to see the progress on this. You can contact them by clicking here.

  • Ihprince
    Ihprince Confirm Email, Member Posts: 4
    Last night I waited almost 2 hours to contact with customer care agent. But no one response to my request.
  • [Deleted User]
    [Deleted User] Posts: 1,147

    In that case, please contact our support though our social media platform by sending a private message on Facebook or Twitter.