This isn't right Payoneer

cypher01

Annual fee was charged on my card which I've not received any fund on it before. This is the first payment I will received on it. And I am dissapointed with this platform

[Deleted User]

@Marlah

Hi there,

The annual fee is a yearly fee charged for card usage and general card account maintenance. In case if you have a balance account and have not ordered a card yet - such fee will not be applied to your account

EdwinPayoneer

Hi @cypher01 . I am sorry to hear about this. I would be happy to clarify a little bit about the card fees to help you better understand why this has happened. The card annual fee for a prepaid card covers its use for the Calendar year. Upon issuing the card starts with a $0.00 balance, but as soon as the card is funded with enough funds to cover the fee, it is deducted immediately. This is to ensure the fee is paid and avoid the card from becoming blocked or unusable because it is unpaid.

I am sorry if this fee was unexpected. Thankfully now that the fee has been paid, you will not have to worry about the deduction again until next year.

Marlah

If I dont issue a card wont I need to pay an annual fee ?