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Cancel or Reopen my account

nemy
nemy Member Posts: 3 ✭
in Ask The Community
Hello ,
I have an issue with Amazon regarding payment ..
they paid me in October and you refuse the payment !
from that time they request me to update my bank info , I have updated and nothing works.
Finally, they ask me to register with another bank account , so I want to cancel this account and reopen a new Checking account to receive money.
Thank you

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @nemy . In this case creating a new account would not help. All of our accounts offer the same kinds of global payment service banks. My suggestion would be to contact our chat or email support so they can review your account, and advise on why the payment was refused. Once we have a more clear understanding of this we can give you the best instructions on how to proceed.

  • nemy
    nemy Member Posts: 3 ✭
    Your live chat is not working.. It always canceled, Amazon needs another bank account info, I have to have another bank info, it has been 4 months I'm contacting you and Amazon and updating my info and until now nothing recieved, As I said.. I have to get another bank card info (reopen) to slove this with Amazon.. They are refusing to send to this account even after updating!!
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    @nemy said:
    Your live chat is not working.. It always canceled, Amazon needs another bank account info, I have to have another bank info, it has been 4 months I'm contacting you and Amazon and updating my info and until now nothing recieved, As I said.. I have to get another bank card info (reopen) to slove this with Amazon.. They are refusing to send to this account even after updating!!

    If you are not able to connect to a live chat I would suggest trying an email or calling in. We also offer some support via facebook or twitter which may be able to assist. Unfortunately this is not a request we can help you with via our public forum as it will require us to collect some account specific information.

  • nemy
    nemy Member Posts: 3 ✭

    Until now nothing solved !!
    Why your costumer service needs months to solve issues !?

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭
    edited January 2019

    HI @nemy. Our team can only review a case like this when you can provide some additional information on the error you are receiving. I see that only recently, you have contacted our customer care team directly about your payment issue in receiving amazon payments.

    They have provided you with some instructions on what is needed to proceed with investigation, so please refer to your inbox and reply to their message as soon as you are able. This is the only way that we can continue checking on this for you.

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