Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why can't i contact the human agent? Only bot replies to me!

ariunbaatar
ariunbaatar Member Posts: 3
I've an issue and tried to contact human agent via livechat and email.
But they always cancels the livechat and only bot replies via email.
My issue is complex so bot can't solve this.

What's wrong here?

Comments

  • Demighty
    Demighty Member Posts: 1
    I am having the same issue man, No one is helping.
  • valentynhal
    valentynhal Member Posts: 2
    Absolutely the same for me.
  • valentynhal
    valentynhal Member Posts: 2
    My customer ID is 30023097. Please, help.
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Hi @ariunbaatar & @Demighty

    We are sorry to hear that you had a bad experience using our services.

    Generaly, our chat option is based on eligibility, however, for a quicker assistance you can always contact our support via our social media channels by sending a private message on facebook or twitter.