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Account Money Not Moving To The Card

Haig
Haig Member Posts: 1 ✭
in Ask The Community
Hello,

I've been a Payoneer customer for more than 3 years. My initial first card was expired and everything was working smoothly. After receiving my new card, and getting paid for the first time, it seems the remaining balance from the previous card moved to the new card. However, the new coming funds are stuck in my USD account. It's been 4 days now and after waiting hours for customer help via chat, they told me it will be fixed during the next 24 hours. After 40 hours, nothing's changed. Trying to contact to support again, but 46 people in front of me seems a mountain to climb. For someone living from paycheck to paycheck, I need these funds fast. Can someone have a solution for this issue?

Thank You

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @Haig . I am sorry about the long wait for the funds to transfer from your card to balance. For questions like this, please know you can also contact our social media team for support. They can usually answer a request within 24 hours for questions like this. You can send them Private messages on both Twitter, or Facebook.

    I am happy to see that It looks like the issue on your account has been resolved now. Please do not hesitate to let us know if there is anything else we can support you with in the future.

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