Transfer money from company to inactive bank account

sonapurnamasonapurnama Posts: 2Member
ive asked for payout in dittomusic for the royalti using payoneer.
and transfer is completed, i received email from payoneer that my money has been transfered to my account.
BUT i forgot that my bank account isnt active anymore, i called my bank and they told me that i havent used my account for 6 months so they closed it. and my bank account cannot receive any transfer anymore,

so where is my money right now?
the bank told me that my account cannot receive money, but payoneer told me in my email that the transfer is completed.

what should i do? pls help

Comments

  • EdwinPayoneerEdwinPayoneer Posts: 346Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there @sonapurnama . In cases where funds are sent to an inactive account we must wait for the funds to be cancelled and reversed by the bank. This process can take some time. Its usually between 10 business days to a full month before the funds would be returned.

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