How do i order card in euros please

AlexMarks

Hi,
I don't see the option to order euro card can somebody assist me?
Thank you!
Alex

Aleksandra_Payoneer

Dear @AlexMarks

The system sends you an automatic response matching the category of the question you have chosen. This is done in order to reduce your waiting time as the email response time is up to 3 business days. Most of the time the automatic response resolves the question (if the category was chosen correctly) and inquiry status is set to solved. Should this not be the case, you should reply to the email and the inquiry is being transferred to the customer care representative.

Please note that for security purposes, not all the inquiries can be handled through social media channels. Please kindly reach our customer support through phone or live chat. Alternatively, please provide me the reference number of your ticket in private messages so that I will expedite the review of your email to customer support

Thank you for understanding

Aleksandra_Payoneer

@AlexMarks

Hi there,

Please kindly contact our customer support department for further assistance with this matter
They will be able to review your account and advise you accordingly

Thank you

AlexMarks

Hi,
I tried to contact the but i only got auto reply without solution.
Could you help please?

Thank you!
Alex

AlexMarks

Hi Alexandra i tried to pm you without any luck.
My reference number is 190122-015336.

Thanks

KazPayoneer

Hey @AlexMarks! Thank you for your reply.

Eligibility for the Payoneer Prepaid MasterCard is based on the types of payments that you receive into your account. This means that there are payments you can receive that count for receiving the card, and others that do not count. For example, payments that you receive from a US company's bank account using the Global Payment Service are payments that will help qualify you to receive a USD card, but payments received from eWallets (like PayPal and Skrill) and other Payoneer users (using "Make a Payment") do not qualify you from the card. You can see more info about this here.

Please reach out to our customer care department directly (so that we can go over the types of payments you have received on your account to determine whether or not you are eligible to receive the prepaid card.

Thank you!