Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

How do i order card in euros please

AlexMarks
AlexMarks Member Posts: 5
Hi,
I don't see the option to order euro card can somebody assist me?
Thank you!
Alex

Best Answer

Answers

  • [Deleted User]
    [Deleted User] Posts: 176
    edited January 2019

    @AlexMarks

    Hi there,

    Please kindly contact our customer support department for further assistance with this matter
    They will be able to review your account and advise you accordingly

    Thank you

  • AlexMarks
    AlexMarks Member Posts: 5
    Hi,
    I tried to contact the but i only got auto reply without solution.
    Could you help please?

    Thank you!
    Alex
  • AlexMarks
    AlexMarks Member Posts: 5
    Hi Alexandra i tried to pm you without any luck.
    My reference number is 190122-015336.

    Thanks
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hey @AlexMarks! Thank you for your reply.

    Eligibility for the Payoneer Prepaid MasterCard is based on the types of payments that you receive into your account. This means that there are payments you can receive that count for receiving the card, and others that do not count. For example, payments that you receive from a US company's bank account using the Global Payment Service are payments that will help qualify you to receive a USD card, but payments received from eWallets (like PayPal and Skrill) and other Payoneer users (using "Make a Payment") do not qualify you from the card. You can see more info about this here.

    Please reach out to our customer care department directly (so that we can go over the types of payments you have received on your account to determine whether or not you are eligible to receive the prepaid card.

    Thank you!