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My account isnt verified yet.

HK1 Member Posts: 2
Its been more than a month. I have submitted all the documents needed but still my account has not been verified. Can someone help me please?

Thanks in advance,


  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    Be sure to reach out to support by clicking here. Also, make sure that you are replying to all of Payoneer Support's emails with the requested information.

  • HK1
    HK1 Member Posts: 2
    Im unable to log in to support link.
  • [Deleted User]
    [Deleted User] Posts: 176

    Hello @HK1

    I am sorry to hear that. You can still click "Continue" and contact Customer Support even without logging in.

    You are also welcome to contact us under the following phone numbers 24 hours a day, Monday through Friday.

    • Within the United States: 1-800-251-2521

    • Outside the United States: 1-646-658-3695

    Unfortunately, we cannot review account specific inquiries on the forum. This is for security purposes.

    In case if you will provide your Customer ID, I will be able to provide you some general information about the status of your application, however you will have to contact Customer Support for more precise and specific details

    Thank you for understanding