money loaded on my old, expired card

Please help! I can provide print screens of my account and more info if it's necessary.
Answers
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Hello, @mezzanine
Normally the funds and funding sources are automatically transferred to the new card after it's activation. We are sorry if this did not happen this time. Please rest assured that there is nothing to worry about, as we can easily move funds to new card manually.
Please kindly reach our customer support on the phone or live chat and ask them to move funds. Alternatively, please provide me with your customer ID in private messages so that I can pass it on.
The funds will reflect on the new card in 10 to 20 minutes after we manually move those.
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The same happens to me. Please help!! This cannot be an issue!! I need my funds loaded to my new card!!0
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@demialec0 We can see our team assisted you with this already
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Hello! I have the same issue!!! Please help me out! My payment went to my old expired card and there's no way to move it from the website.0
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Hi @rudiullon, we've gone ahead and resolved this issue for you.
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Hi! I have the same problem. My card expired on the last of January, my new card is active, and today I received a payment from Fiverr on my expired card. Please help me!0
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@michellecgb Hello,
We had someone from our customer support team contact you via email regarding your request.
Thank you.
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