Payoneer Card Blocked-unauthorized charge

aster
aster Member Posts: 2 ✭
in Ask The Community
Good day,

This morning I have been shocked to receive the following mail from Payoneer:

"We are sorry to inform you that your Payoneer Prepaid MasterCard® was charged by AlTayyar Travel Group on Jan 26 2019 7:56PM without your permission.

In order to keep your funds secure, we have disabled your card.

To receive a new card, please reply to this email and request to have a new card shipped to you.

We ask that you please review all of the other transactions made from your card to make sure they were made with your permission. To see the transactions on your card, please log in to Payoneer.

We apologize for the inconvenience"

No need to say, I have never had anything to do with the said merchant, and I have never had any problems with Payoneer so far. Furthermore, when I check my transactions I can see one unauthorised transaction, but from another merchant!

What is this? And what is the solution?

Comments

  • aster
    aster Member Posts: 2 ✭
    Can someone please answer me?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @aster, This email you received was to alert you to some activity on the card that we detected as not being made by you. In order for our team to assist you with resolving this, and disputing any unauthorized activity we will need you to contact the customer care team directly. You can click here to connect with them. They will be able to inform you a little more about this situation and provide you with the next steps in this process.

  • AleksaDj
    AleksaDj Confirm Email, Member Posts: 2 ✭
    Hi @aster just to check did you able to solve this problem? Thanks

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