Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

U.S Bank address - Payoneer support doesn't answer me

filipealva Member Posts: 2
I need a U.S address to register with my employer to receive direct U.S transfers (company's policy).

Payoneer doesn't answer my support requests, they don't even keep registered on my requests on the platform.

Can someone help me??


  • [Deleted User]
    [Deleted User] Posts: 176
    edited January 2019

    Hello @filipealva

    Please note that normally address is not required to receive payments to Payoneer (except quite rare exceptions). I would rather suggest you reaching our Customer Support on the phone in order to make sure that you have correct information, which is relevant to your case

    You can rest assured that every ticket ever opened through Customer Support center has a number and all the previous communication history (conducted through phone, chat or email) is saved on your Payoneer account. I am sorry if you did not receive a response promptly. Please provide me a reference number of your ticket so that I will expedite it with the Customer Support

    Thank you for cooperation

  • filipealva
    filipealva Member Posts: 2
    Hi Aleksandra

    I was not expecting to have to call Payoneer to fix simple issues like this one.

    All I got from Payoneer is automatic responses and a long wait for nothing on the live chat.

    This is my last support request: 190205-008588

    I have answered the automatic response with all my inquiries. Let's see if you guys can help me now.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hey @filipealva. I'm sorry about the inconvenience you're experiencing currently. I've notified our customer care department about your issue and they will provide a response to the ticket that you cited within the next couple of hours.

  • Arzanico
    Arzanico Member Posts: 1
    I have the same problem, could some of you tell me if it was solved and what you did about it?