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Problem Login/Captcha

TiavinaM
TiavinaM Member Posts: 3 ✭
in Ask The Community
I can not login to my account. It was about the captcha in the login page I think.

Comments

  • [Deleted User]
    [Deleted User] Posts: 176 ✭
    edited January 2019

    Hey, @TiavinaM

    Please provide us more details about the issue you are experiencing. What error do you see when you are trying to log in? Did you reset your password already?

    It is recommended to contact our Customer Care department in order to check if there are any failed log in attempts that we can see on our end. They will be able to advise you more specifically regarding your case

    Thank you

  • zaibalmas
    zaibalmas Member Posts: 1 ✭
    Trying to sign up but continuously facing wrong Captcha issue, however I have put correct captcha every time
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @zaibalmas Hello,

    This appears to be a technical issue. We need you to troubleshoot this.

    To resolve this technical issue we suggest that you attempt the following:

    • Clear your browser cache and cookies

    • Use another browser

    • Use the Private Browsing feature of your browser

This discussion has been closed.

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