Bank Withdrawal Failure, Apparently, Transaction Held on Pending. Please Help?

ieconmaalaieconmaala Posts: 1Member
Good day! I made a withdrawal via Bank of the Philippines Island, Sta. Clara Branch, Bulacan, Philippines ATM machine today, February 3, 2019 around 10:30-11:AM. I made a withdrawal but no cash has been released yet it was reduced to my account balance. I just saw that it has been held on pending this whole time. I'd like to make a cancellation, please, as I wasn't able to get it from the ATM machine yet it has been deducted to my account balance. I am really worried that the ATM Machine will just release my cash and somebody else might get it. Please I'd really appreciate your help. Please don't hesitate to contact me if you need any more clarifications.

Please help? :)

Comments

  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭

    Hello, @ieconmaala

    We understand your concern. This happens sometimes when there is no cash in the ATM or in case if there was a technical issue with the machine.

    Most likely, the funds are put on hold, as it usually happens in such cases. A merchant or ATM places a hold on a certain amount of funds on your card in order to verify that you have sufficient funds to pay for the transaction. The funds may be held for several days before being released back to your available balance (the number of days depends on the ATM).

    When such situation arises from a cash disbursement, we unfortunately do not have the ability to release the authorization or expedite the release date of the funds.

    Please contact the Customer Support department in order to get more specific information about the current status of the transaction and the release date

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

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