Dear Sir please help me.I already apply mastercard but not 2 step review complete so what do i do.

Dear Sir please help me.
I need payoneer Master card and I already apply but you don't accept. Please sir my card is approval.
And special thank you.
I need Master card and I do online shopping. 2 step not complete
So please let me know.
Thanks

Best Answers

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    Accepted Answer
    Okay. I now talk the customer Sapport.
    Then I talk you

Answers

  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭

    Hello, @mahadyjuwel2

    We need to have your account details in order to check this for you. Please provide your Customer ID or email in private messages and we will have a look what is required for the approval of your account.

    Alternatively, please contact Customer Care department on the phone for a faster resolution.

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    Your Customer ID is 30484172.
  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    So how to change my name with verified
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭
    edited February 4

    @mahadyjuwel2 Please respond to the email from Account Approval department, which was sent to you a few minutes ago and they will assist you further with this matter

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    I can't get email.You please work for me.
    Please sir
  • KazPayoneerKazPayoneer Posts: 392Confirm Email, Member, Administrator ✭✭✭✭✭✭✭
    Hi @mahadyjuwel2,

    As you cannot receive an e-mail from us, please connect with us directly via phone or chat for direct assistance. You can connect with our customer care department directly here: https://payoneer.custhelp.com/app/home.

    Thanks!
  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    You help me please
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭
    edited February 5

    Dear @mahadyjuwel2

    For security purposes, we cannot handle account specific inquiries through the forum. It is mostly for general questions about the service. As you need to have your name updated, you will have to contact Customer Care department through phone or chat.

    Alternatively, we can ask the Account Approval department to resend the email again.

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    I believe you
    I sent you imail and password???
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭

    @mahadyjuwel2

    Please do not provide your account password to anybody.

    You need to either respond to our email, or contact Customer Care department through phone or chat.

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    Dear Sir i do name update so i can get Master card?
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭

    Yes, @mahadyjuwel2

    You need to make sure that your account name will match your governmental issued ID to maintain full functionality of your account and to get a Payoneer MasterCard. Please respond to the email from Account Approval department in order to proceed

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • mahadyjuwel2mahadyjuwel2 Posts: 9Member
    Okay
    But just now what do i do?
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 192Administrator ✭✭✭✭✭✭✭
    edited February 5

    @mahadyjuwel2

    You need to reply to the email that was sent to you by Account Approval department yesterday.
    If for some reason you cannot respond or locate that email, please contact Customer Support through phone or chat

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • tarequl143tarequl143 Posts: 3Member
    Hi,
    I am facing same problem with my prepaid master card. I have submitted my National ID online copy in 5th October. But I didn't get any mail from payoneer yet. If there is any issue please let me know or withdraw my application so I can apply with my passport. my user name is ([email protected]).
  • Cristale_PayoneerCristale_Payoneer Posts: 1,215Administrator ✭✭✭✭✭✭✭

    Hi @tarequl143 We unfortunately do not have the tools to resolve personal issue through the forum since it is reversed for general topics and not individual issues.
    We recommend you to directly contact the support via email, phone at 1-646-658-3695 or by sending a private message via our social media platform.

    Please note that you can also submit and verify if any additional information is necessary for approval from your online account; from the menu "settings" choose "verify information".

  • shaon8625shaon8625 Posts: 1Member
    HI i singup now account like 2 years ago but still showing under review can any body check status for me

    my Customer ID 15838018
    Email id:[email protected]
    Name:MD ABDUR RAHMAN
  • KazPayoneerKazPayoneer Posts: 392Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @shaon8625, in order to get your account approved at this point you'll have to contact our customer care team directly.

    Thanks!

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