Global payment service disabled

Iverson_z

Hi there,
Global payment service was disabled. Not sure if this was due to incorrect info accidentally being selected and uploaded via mobile during the verification.
I tried emailing customer care resubmitting all the request documents but all I'm getting now are auto replies.
how we can reactivate it

Aleksandra_Payoneer

Hello, @Iverson_z

It is really complicated to answer this question without seeing the account. Normally, in case if the service was disabled it will not be enabled again. However, it is better to check this. You will have to contact Customer Support in order to check your specific case.

Please reach them through phone or chat and they will advise you accordingly

Thank you

Iverson_z

thanks for the reply
i tried but it seems they have disabled the support options as well
i emailed them but they didn't reply
live chat doesn't work anymore

Aleksandra_Payoneer

Dear @Iverson_z

Please provide me your Customer ID or a reference number of your recent ticket so that I can locate your account and have a closer look

Iverson_z

29865911
thanks

Iverson_z

@Aleksandra_Payoneer

KazPayoneer

Hey, @Iverson_z ! The ticket relevant to your case was recently updated by our customer care department. Please feel free to go ahead and respond to that ticket directly for further assistance on this case.

Thank you!