Add Additional Currency

Salam,
In my Payoneer Account only GBP and EUR currency shown. I want to Add USD Currency to my Payoneer account. kindly guide me how the USD currency added in my account.

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @waqasnust16! In cases where an account has a GBP or EUR balance, but no USD balance, it means that there is a USD card present on the account. The USD card replaces a USD balance, meaning that all funds on USD would be dependent on the card's status.

    In this particular case, after reviewing your account, there was an issue with your account. For guidance, you can send a personal message or for prompt assistance, contact our customer care department via phone, e-mail or chat here: https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

  • waqasnust16waqasnust16 Member Posts: 10
    but How we use USD, because all client demand for USD payment request??
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    You would need to renew the USD card, or create a new account with a USD balance.

  • waqasnust16waqasnust16 Member Posts: 10
    I already Update my profile with Address, Postal Code, and My Government Document also approved, so why Payoneer ask again for address, government document etc?
  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    The address you originally provided was not approved- we require a full residential address to proceed

  • waqasnust16waqasnust16 Member Posts: 10
    I put the address same as my Government National Identity Card
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    The address that Morga's talking about has to be a specific address. The format that our team likes describes the house number or color, street name, city name, country and zip. This is different from a shipping address; our team requires the exact location of where your house is.

    Thanks!

  • waqasnust16waqasnust16 Member Posts: 10
    ok thank you so much, I update it yesterday. so waiting for response from your side
  • waqasnust16waqasnust16 Member Posts: 10
    please send me required information, So I upload new document for verification information
  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    @waqasnust16 which information do you need for us to send?

  • waqasnust16waqasnust16 Member Posts: 10
    Dear,
    my payoneer account [email protected] cannot show option request a payment, when I click it through payment sent information, then system automatically log out the profile. please solve this problem
  • waqasnust16waqasnust16 Member Posts: 10
    how I change business profile through my Payoneer login, there is no any option shown
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    It is generally not possible to edit your information on the Business Profile - if you need to send anything else, you can create a support ticket and let us know of the information you'd like us to to consider.

  • waqasnust16waqasnust16 Member Posts: 10
    how we create a support ticket, send me procedure?
  • morgamorga Administrator Posts: 1,612 ✭✭✭✭✭✭

    You can do it by clicking here

  • waqasnust16waqasnust16 Member Posts: 10
    Dear, my deposit money not withdrawal due to high balance limit in this ([email protected]) and payoneer suspend my account so I can't receive any money through payment request. please resolve my issue, and set minimum 200 GBP in my account so that I withdraw amount from my account
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there - sadly, the withdrawal limit to withdraw USD in your country is $300. This cannot be lowered. If you need a lower limit, please add a bank account that accepts your local currency. This would lower your limit by $200.

  • FolorunshoFolorunsho Member Posts: 1
    Hello guys, I recently canceled my card and now I have a pending usd payment but my account only has eur and gbp. How do i add usd pair so my payment can reflect? Thank you
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @Folorunsho Hello,

    You would then have to ask our support center to have your account expanded to have the USD balance, so the payment can process and reflect to a USD balance, since you do not have the card anymore. You will need to contact our support center directly:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.