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I have more than 30 USD in my payoneer account but i could not order a prepaid master card

islamfalcon
islamfalcon Member Posts: 4 ✭
in Ask The Community
hi i have more than 30 USD in my account but i could not order a prepaid master card

my problem Reference Number #190208-012368

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello, @islamfalcon.

    The Payoneer Prepaid MasterCard is ordered based on eligibility. If you have not reached a certain level of payment activity in your account, you would not be able to order the card until then. With the payment activity, there are some types of payments that do and do not count towards eligibility. For example, payments received from other Payoneer users would not count for eligibility, whereas payments from our mass payout partners (Fiverr, Upwork, etc), would.

    A member of our customer care team has followed up with you in the ticket that you cited. Should you need direct assistance, you can also direct message us or give us a call or chat.

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