Global Payment Service Questionnaire.

dwaredware Posts: 3Member
Hello.
I registered a Payoneer account so my client could send payments for the services I provide as a freelancer.
I posted my passport's photo and it was approved.
Also I filled out the Global Payment Service Questionnaire where it is described that I expect the client to be the payer. However the status is still submitted and not approved.
Should I wait until it's approved before I can ask my client to send money?
I'm afraid that if the client sends money now and later Payoneer won't approve the submitted Questionnaire, then what will happen with the money?

Comments

  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 182Administrator ✭✭✭✭✭✭✭

    Hello @dware

    Thank you for submitting the required forms. Those will be reviewed by Payment Approval department once you will receive your next payment. You do not need to wait for them to be approved before that.

    Even in case if for some reason we will not be able to process your payment, it will be sent back to the payer. There is nothing to worry about in this regard.

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • dwaredware Posts: 3Member
    Hello @Aleksandra_Payoneer

    Thanks for the reply, it completely answers my question.

    My confusion came from what's written in this article "What is the Global Payment Service Questionnaire and where can I submit it?" in the Support Center (can't post the link yet).

    It states that "The Global Payment Service Questionnaire is a step in the Global Payment Service approval process that must be submitted before you can be eligible to receive payments."

    And it sounds like "you MUST fill in the Questionnaire BEFORE you can be paid". :)
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 182Administrator ✭✭✭✭✭✭✭

    Hi there, @dware

    Yes, it is absolutely correct. The forms have to be submitted in order to have this service fully functional on your account. It is recommended to submit those at the earliest convenience in order to avoid the unnecessary delays once your payment arrives. However, the forms are reviewed only after the payment is already pending.

    You can get paid before you fill in the forms, but the payment will be pending until the moment of submission of the required form. Basically, it is just an advise to fill the forms in in advance.

    Let us know in case if you will have additional questions

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

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