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Global Payment Service Questionnaire.

dware Member Posts: 3
I registered a Payoneer account so my client could send payments for the services I provide as a freelancer.
I posted my passport's photo and it was approved.
Also I filled out the Global Payment Service Questionnaire where it is described that I expect the client to be the payer. However the status is still submitted and not approved.
Should I wait until it's approved before I can ask my client to send money?
I'm afraid that if the client sends money now and later Payoneer won't approve the submitted Questionnaire, then what will happen with the money?


  • [Deleted User]
    [Deleted User] Posts: 176

    Hello @dware

    Thank you for submitting the required forms. Those will be reviewed by Payment Approval department once you will receive your next payment. You do not need to wait for them to be approved before that.

    Even in case if for some reason we will not be able to process your payment, it will be sent back to the payer. There is nothing to worry about in this regard.

  • dware
    dware Member Posts: 3
    Hello @Aleksandra_Payoneer

    Thanks for the reply, it completely answers my question.

    My confusion came from what's written in this article "What is the Global Payment Service Questionnaire and where can I submit it?" in the Support Center (can't post the link yet).

    It states that "The Global Payment Service Questionnaire is a step in the Global Payment Service approval process that must be submitted before you can be eligible to receive payments."

    And it sounds like "you MUST fill in the Questionnaire BEFORE you can be paid". :)
  • [Deleted User]
    [Deleted User] Posts: 176

    Hi there, @dware

    Yes, it is absolutely correct. The forms have to be submitted in order to have this service fully functional on your account. It is recommended to submit those at the earliest convenience in order to avoid the unnecessary delays once your payment arrives. However, the forms are reviewed only after the payment is already pending.

    You can get paid before you fill in the forms, but the payment will be pending until the moment of submission of the required form. Basically, it is just an advise to fill the forms in in advance.

    Let us know in case if you will have additional questions

  • Salmanz
    Salmanz Member Posts: 3
    edited February 2020
    Salam, I am from Pakistan, recently I transfer $31 from Fiverr to my payoneer account than I realize I cannot go further ie transfer to my bank account becz the limit is 100 (that was very disappointing). Then I thought to transfer more to go over $100 but then I notice in verification center that Global Payment Service Questionnaire still show submitted status whereas passport is approved, I need to know if I reach the balance of 100, would I be able to transfer this amount..what if I am rejected in GPSQ...would my payment go stuck..please clarify this, thanks.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    In effect, you can transfer if you have $100 or more as that is the limit.

This discussion has been closed.