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Cannot confirm payment

Vennenum
Vennenum Member Posts: 5 ✭
in Ask The Community
Hi All

I was transferring money from my Upwork account to my Payoneer account. I got the confirmation email and when I hit "confirm" button I get redirected to Payoneer homepage. I tried different browsers, I tried it on my phone, I cleared cache, restarted computer, but all in vain, the confirmation page will not open.

Anybody had the same issue? What should I do? :s

Comments

  • Scathach
    Scathach Member Posts: 3 ✭
    I've got exactly the same problem with my payment from UpWork. I clicked on the link in the confirmation email, I tried to confirm the payment via Transactions in my Account, the result is the same, I am redirected to Payoneer homepage.

    Please help!
  • Crazzy
    Crazzy Member Posts: 1 ✭
    Same problem happened to me. Confirmation email is not working. when click it directly go to the Payoneer home page. Please fix this. :)
  • Scathach
    Scathach Member Posts: 3 ✭
    Got another confirmation email for the same payment from UW, the link still isn't working.

    Payoneer, what's going on? Please fix this or give some instructions on what we should do!
  • Scathach
    Scathach Member Posts: 3 ✭
    According to UW live chat, it's some kind of internal tech problem and it will be fixed in a few hours.
  • Vennenum
    Vennenum Member Posts: 5 ✭
    I talked to them and they're saying that they are working on it and it should be fixed soon. Let's hope that's true.
  • Vennenum
    Vennenum Member Posts: 5 ✭
    It's working now on my end.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Vennenum and @Scathach,

    Thanks for reporting the issue. It is true that it was a known technical issue and I am glad it was fixed.

    Otherwise, I'd like to apologize for the lack of response on our end to this post. While I am glad you have contacted our customer care department, please know that we are also here if you need anything else. I do apologize again for the lack of response.

    Thank you!

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