How to know the status of my refunds

brix9999brix9999 Posts: 1Member
Hi, one of my client refunded the money that I send to them according to the mail that I received from payoneer it will takes 1-3 processing days. But until now no money was refunded. How to track the status of my refunds. Hope to hear fron you soon. Thanks

Comments

  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 172Administrator ✭✭✭✭✭✭✭

    Hi there, @brix9999

    Our records show that the payment was cancelled on our end. It definitely should be refunded by now. I am sorry to hear that it is delayed.

    Please reach out to Customer Support directly to report that the refund did not arrive yet and they will advise you accordingly

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

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