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My Account closed without any Reason

moonbwp Member Posts: 2
I Signed up on payoneer few months ago,received payments from affiliate marketing website,and today i received email that i can no longer receive payments and my account is closed,did live chat with support result no help,called on phone and the support person was so rude and just tried to get rid of the call.
If receiving payments is violation then why you even allow opening accounts?
I dont recommend payoneer as they will randomly close your account without any explanation and dead support.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @moonbwp,

    Upon review, it seems your account was closed due to a violation of our terms and conditions. When an account is closed, we cannot provide specific details about the closure other than the fact that a violation of the terms and conditions was found. The agent who spoke with you today on a call was trying to explain this point that we can't disclose exact reasons or specifics about this situation.

    I can understand why you are upset as it is shocking and surprising news. It is not news that we particularly like to reveal about an account. I do apologize for the inconvenience.

    Your card is unblocked, however, and can be used to spend your funds only, and not for new payments.

    Please note that once you have had an account closed by our team, such as this one, it would prevent you from being able to start a new account.

    Thanks for your understanding.

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @moonbwp, our team will respond to your e-mail as you requested, but they would not be able to provide further detail on this case.

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there @cynabunn,

    It seems that your account was closed as a result of a security review that had been taking place on your account. In these situations we're unable to disclose a specific reason for the closure other than a violation of our terms and conditions.

    There are no pending payments to your account so I am not sure where there is money 'stuck'. But you would need to work with this company to receive your payments on another provider. I'm super sorry about this.

  • paulpaulpaul
    paulpaulpaul Member Posts: 2
    My account is just closed out of teh blue for no reason.
    i hav enever ever in my life seen a financial institute do this.
    Payoneer si not a normal company something is very bad here. I will report it federally.

    I got an email telling they close dont even disclose the reason .
    they just say its terminated??????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    and that i have no possibility to dispute. This is so false and so bad. Even if they open it I will never ever trust Payoneer again and nobody should. I will send this also to federal law. With which Payoneer had big problems this year. This company must be destroyed. I am a very good customer.Never any problems. Ever. How can you do this to anyone. Even with people that may have disputes. You cannot never ever treat people and their money just by stealing it .
  • paulpaulpaul
    paulpaulpaul Member Posts: 2
    They just close an account for no reason, and they send an email they will not disclose the reason. and you can not dispute. Payoneer cannot be used anymore this company must be closed. I will do everything In my power. This year in July The FBI closed Payoneer temporarily.. I thought it was some mistake But now I know.