Esperando la aprobacion de la cuenta .

angiealvarez

Hola ,estoy esperando que me aprueben una cuenta y ya dice que accion requerida que revise mi correo para informacion adicional. Pero aun no me a llegado el correo

[Deleted User]

Hello, @angiealvarez

Thank you for reaching out. It looks like you may have contacted us via the wrong forum. For support in Spanish please click here

Thank you

Myriam

My problem is the following: When in “Security details” in the last “case or box”, Payoneer asks one to fill it in with an optional id. I choose my national id, but after I put my “valid” cédula # which is my national id, Payoneer automatically “redlines the box” and says: “write a valid id”, and my national id. “is” valid, and that is the only id. I count on now, so, what I´m I supposed to do?

Myriam

Today Payoneer sends me an email (I suppose it´s automatic) to finish signing up or applying for a card. But now, from the beginning it starts saying "fill in a valid address", and the address I fill in the box with "is valid"..., what do you consider an invalid address?

I do not know what to do with all these rejection messages, and the worst is that there is no way to contact Payoneer without already having an account with them.

Thanks a lot for an expected response.

KazPayoneer

Hi @Myriam,

When entering the address, please use latin characters without any accent marks or symbols. There is also a 40-character limit when you enter these details.

If you still have issues, please snap a screen shot of the issue and send over a personal message.

Thanks.