Payoneer card not arrived.

I ordered my payoneer card on 27th january and today its 28th february. Estimated time was 25th february but I haven’t received my card. It was sent via regular mail.
Can anyone guide me where these cards arrive in pakistan? Which post? So I can contact them and get my card from there.
I am from Hyderabad, sindh, Pakistan.

Comments

  • danishaliqdanishaliq Member Posts: 7
    Hello I haven’t received payoneer card yet. I ordered from Fiverr as Fiver Revenue Card.
    I ordered on 27th January and the estimated arrival is 25th February. Today Arrival date is about to pass only 30minutes are left. Its 11:37pm here.
    Now the main thing is that I haven’T received card and not activated it but I did withdraw from Fiverr to Friverr revenue card so the transaction is complete and Its showing in my Payoneer I have 19.8$ in USD as a card balance.
    Can I withdraw that amount to my bank account?
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @danishaliq,

    If you only have the Fiverr card, it would have to be active to access the funds on that card, so you wouldn't be able to withdraw the funds to a bank account if you didn't have an active, enabled card. Additionally, since you mentioned having $19.8 on the card, this wouldn't be possible to withdraw as the minimum is $50 to withdraw.

    Thank you!

  • danishaliqdanishaliq Member Posts: 7
    Thats not the problem having only 19.8$ in account. Problem is my card is not arrived even after a month. Estimated delivery time is just passed.
    I can add more money to withdraw but when my card is bot active why should I add upto 50$ when I even cant withdraw after adding 50$ in balance.
  • danishaliqdanishaliq Member Posts: 7
    Fiverr revenue card not arrived. Is there any other delivery method to get fiverr revenue card? Which gives tracking information.
    Or can you tell me what local regular post delivers these fiverr revenue cards. So i can contact them.
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @danishaliq, you would be able to order the card via DHL. Our customer care team can assist with this, if you reach out to them directly.

  • danishaliqdanishaliq Member Posts: 7
    Again same happened. I added a bank account to my payoneer and used fiverr’s bank transfer method but again my money went to the card balance.
    Is there any method to transfer that balance to my bank account attached?
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    @danishaliq, please send a private message so we can better assist.

  • bilal_khan2020bilal_khan2020 Member Posts: 1
    my payoneer card haven't arrived yet. estimated date 15th February. please help my??
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @bilal_khan2020. If you haven't received the card yet, please have our customer care team order a new one with tracking capabilities. Sadly, we wouldn't be able to order a card for you over the forums.

  • HamnaHamna Member Posts: 1
    edited April 2019
    I ordered card twice but didn't receive any!
    Now i attached my bank account for withdrawal but Upwork withdraw it in card..
    How can i withdraw it to my bank account because they ask to activate card first which i didn't received?
  • HamnaHamna Member Posts: 1
    > @danishaliq said:
    > Again same happened. I added a bank account to my payoneer and used fiverr’s bank transfer method but again my money went to the card balance.
    > Is there any method to transfer that balance to my bank account attached?

    Did you find out any solution?? I've same problem
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi @Hamna,

    The fix here is that our customer care department will have to re-route all of the future payments to your bank account as opposed to your card. It is something our team will have to do for you, so I recommend to connect with them as soon as you can.

  • mfaisal215mfaisal215 Member Posts: 5
    Hi @KazPayoneer,

    I have ordered two cards but not a single one has arrived yet. Now i can't transfer my funds as it says "available on card". So how can i get my card.
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 787 ✭✭✭✭✭✭✭
    edited July 21

    Hi @mfaisal215. We are sorry that you didn't receive your card. The card was issued and sent by us, however, we don't control the entire shipping process. Also due to the current COVID-19 situation, you may, unfortunately, experience delays in shipping times. You have the option to order another card, possibly to a different address within your country. It could be to a family member or friend's house.

  • nosheenbukharinosheenbukhari Member Posts: 1
    I have order my mastercard and it didn't arrived after a month i reorderd it on 17 jul 2020 and then they told me that they need additional information to approve my mastercard i subbmitted that on 23 jul 2020 and today is 30 jul 2020 it's still on pending i contacted to Help center and they told me through auto mail that i should have recive at least 30$ dollar in your account ,so now i recivied 160$ in my payoneer account but it still on pending approval what should i do now ?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,756 ✭✭✭✭✭✭✭

    @nosheenbukhari Hello,

    We see that the information you submitted is still under review by our department. You should receive a response soon, if everything provided is approved to request your card order. You will be notified via email.

    Thank you.

This discussion has been closed.