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How long need update balance?

Last day i substitute old payoneer card with new card,i see the balance is transfered to new card but when i want to withdraw it show only total balance - old card balance.
my old card have 4500$ for balance.
account page show $19555.77 ($14500.00 on card)
withdraw page show only 15055.77$.
Whats wrong?How long need to be update?