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Blocked card in account

Uladzislau
Member Posts: 1 ✭
Hello, I received a message that I have to order another card. I ordered it, it was sent to me. But right after that the message came that it is necessary to provide the document confirming the specified address. I sent such a document. But they blocked all my cards, both old and new. Now I can't get through to security. They do not answer me for more than 5 days, and I can not use the earned money. I can't just waiting. What can I do?
0
Answers
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Hello, @Uladzislau
Our system shows that your account is currently undergoing an internal review, and unfortunately I am unable to access all your account information in order to assist you more specifically with your inquiry.
I can see that you already been in contact with Customer Support and they advised you that the account is still under the review.
I do apologize for the temporary inconvenience, and assure you that we will notify you via e-mail once the review has been completed.
Thank you for understanding
0

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