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Payoneer Card is blocked/How to withdraw the remaining amount?

riztagar Member Posts: 9
A few days ago, I added my bank account to withdraw my funds from Payoneer. I also provided my Bank statement. After a few days, I got this email:

"We regret to inform you that you can no longer receive payments to your Payoneer account, due to a violation of Payoneer’s Terms & Conditions.
You can still access and withdraw the funds that are already in your Payoneer account, but you can no longer accept new payments. Additionally, you cannot make payments to other Payoneer users.
Once the funds in your Payoneer account have been depleted, your account will be closed.
We apologize for any inconvenience.
Thank you,The Payoneer Team"

Now, the question is:

1. How can I withdraw my remaining funds from Payoneer? Even my card is blocked, my bank account isn't attached.
2. How can I re-open/unblock my Payoneer card?

Thanks in advance!


  • [Deleted User]
    [Deleted User] Posts: 176

    Hello, @riztagar

    Our records show that the account is currently under the review and that you have already been in contact with Customer Support department today providing additional information to them. Once the review of your account will be completed, you will be able to access your funds. It should take up to 3 working days. There is unfortunately no way to withdraw the funds while the card is blocked.

    Thank you for understanding

    Please let us know in case if you will need further assistance

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @riztagar,

    Your card was unblocked for your immediate use.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @riztagar,

    Your card can be used to access the remaining funds on your account. Unfortunately, as you are aware, the account will be closed once you have used your funds and you cannot receive new payments to your account.

    Sorry about this.

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @riztagar,

    Unfortunately, we are unable to reopen this account and we are unable to release the funding source from the account after it is closed.