My payoneer Card is Blocked and i dont know the Reason

loverainpayloverainpay Posts: 2Member
Hello support and community Please i need your Help Out,
I added Bank Transfer Method as a Payment Method to My woo commernce site , which i added my UK Payoneer bank details But Unfortunately for me a client Send sum of 250GBP AND 200GBP and added julai as the Beneficiary and i have been contacting the Buyer since to Update On what the Payment was for The buyer didnt Reply me now my Prepaid Account Is Blocked Because of the Payment and i tried to Refund it No way , Trying contacting The customer support but no Respsonse Please how can i solve this issue cause i have my life savings in the Account and i cant withdraw my money now , please is there any way a customer support can help me out here cause they are asking me what was my connection with julai which i never know , Please help me out its a matter of life and death

Answers

  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 172Administrator ✭✭✭✭✭✭✭

    Hi there, @loverainpay

    I can see that you already contacted the Customer Support department in this regard and your case is being handled

    Please let us now in case if you will require any assistance with anything else

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

  • loverainpayloverainpay Posts: 2Member
    Well I hope they Opened my account cause they have cancelled the Error Payment and Also now waiting for them to approve my ID and unblock my account
  • KazPayoneerKazPayoneer Posts: 253Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @loverainpay,

    Please allow an additional 1-2 business days for your request to be completed, as there is an influx of issues being submitted into our customer care team.

    Thanks!

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