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pending payments because of address update problem

MohamedD
MohamedD Member Posts: 1 ✭
in Ask The Community
Hi my payments are in pending mode and I keep getting an email saying I need to update my address information the problem is I have updated my address 3 times in the past 2 days and it still keeps asking me to update the address in the Verified Information section, what is going on can someone please help me solve this problem.

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Hi @MohamedD thank you for contacting us

    It sounds like the address you are using is not complete and this might be the reason why it keeps getting declined. Have you contacted the support to ask for assistance?
    The best would be for you to have a representative to verify your details in order to let you know what needs to be fixed. You can contact our customer care via email, chat or via our social media channels by sending a private message on Facebook or Twitter!

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