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IMPOSSIBLE TO LOGIN IN MY ACCOUNT

Hervevilla
Hervevilla Member Posts: 5
Hi, my reference number in your system is 29199518 I don't know why you sent me a rejection on my email account for no reason, I can't login to my account since yesterday, i want to active my Payoneer Mastercard, please try to do something.

Best Answer

  • Hervevilla
    Hervevilla Member Posts: 5
    Answer ✓
    Hi KazPayoneer, i have already reply for your email you sent me yesterday about my details for registration. Thank to come back to me asap

Answers

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @Hervevilla,

    I didn't see any type of rejection but saw you may have some issues logging in since last Thursday. Can you please either reach out to customer care, or send me a personal message with a description of your problem so I can look into it?

    Thanks!

  • Hervevilla
    Hervevilla Member Posts: 5
    Hello KazPayoneer,
    Thank you for your feedback. My account has already been updated
    But I had €438 EUR in my account before it was locked. After updating my account, I noticed that my money is gone and I only have €1.36 left. I would like to know why? Thank you for coming back to me as soon as possible.
    Sincerely
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Hervevilla,

    We see that you've reached out to us on Facebook, as well as to our customer care team via live chat regarding this issue. Our team is looking into the case for you. Thanks.

  • Hervevilla
    Hervevilla Member Posts: 5
    Great
  • Hervevilla
    Hervevilla Member Posts: 5
    Hi Kaz Payoneer. I have received 3 notifications from you regarding the update of my account. But I have not yet received the temporary password to access my account. However, you said in the messages that the password was sent via email. Please send it asap. You're tiring me out here.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Thanks, saw that this was handled.