Need Urgent Help. Where is my Money.

yuezhaoyuezhao Posts: 2Member
edited March 12 in Ask The Community
Dear Madam/Sir,

I am a Payoneer user and i need urgent help because i think my money lost.

My Name is Yue Zhao, and My Payoneer ID is 18042397.

the case Reference Number: 190307-002454

I have withdrawal my money $1920.00 USD (¥12615.38 CNY) on 5 March to my bank account.

The money shows paid on 6-March, but I STILL NOT GET MY MONEY, it's already been 8 days.

I have contacted HK Staffs via phone and email many times but no help,

HK Staffs said they transferred the money already but don't know why it's not going to my bank,

the only thing i got from staffs is : WAIT and WAIT and WAIT..

No Money, No Communication, No One Help, JUST WAIT!

It's totally unacceptable for me to just wait for nothing.

I FELL SO SAD AND I THINK MY MONEY ALREADY LOST MAYBE

This money is important to me, it's my own money and i need it urgently, but no one help me.

I hope someone here can help me to fix this.

Please contact me ASAP thank you so much.

Yue Zhao
18042397
[email protected]

Answers

  • KazPayoneerKazPayoneer Posts: 564Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @yuezhao,

    We're sorry to hear about this issue with the payment. We'd like to provide an update on your case. Please send us a private message so we can do so.

  • yuezhaoyuezhao Posts: 2Member
    edited March 12
    Hi @KazPayoneer ,

    thank you so much for your help,

    i just send you a message please have a look, thank you。

    also, my email is:[email protected]

    thank you so much hope you can help me to find out my money,

    because today is 9 days and still got nothing...

    Thanks
  • KazPayoneerKazPayoneer Posts: 564Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    I've just sent you an exciting update.

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