Pending Transaction After ATM Withdrawal Attempt

Antivortex

On Match 7th 2019 I tried to do an ATM cash out from my Payoneer card and ATM responded that the transaction failed. Then I tried another ATM of the same bank for the same amount to cash out and it worked. When I opened my Payoneer transaction history that day both of those transactions appeared as Pending, so I have made a request to Payoneer Support to resolve this issue. In a couple of days one of the transactions was applied but the other one still hangs as Pending for almost a week (it's March 13th today). Supposedly, it is the first one for which I did not recieve any cash. My support request was not answered still. I contacted the bank who owns those ATMs and they told me the issue should be resolved on Payoneer side.

KazPayoneer

Hi @Antivortex,

When a transaction fails but is still pending on your card, the pending status is a process called pre-authorization, which is a period where the merchant can either finalized or reject the transaction. Usually if the transaction was unsuccessful, like if you didn't get the funds in an ATM transaction, it would be rejected. The time that it is pending depends on the merchant, but for ATM it is usually about 9 business days or so. Once that time has passed, the merchant cannot charge the funds, sot they return to your card. In your case, this happens for your card on March 16th.

Thanks!

Antivortex

Thank you for an answer, @KazPayoneer