I really need help for this account's broblem

yanino

Hi, i had creat a Payoneer account and i purshase a card. If still remember i had wait for 5 months ago but with no result even if my adress was correct and i 'm still receiving post mails. Without bad intentions i decided to creat another account by the same nationale identity card's number. Now my account is Blocked i wrote to the costumer help service there is 20 day without answer. If there someone please who can tell me the issue of this conflict. Respects

KazPayoneer

Hi there @yanino,

As it is only permitted to have one account, it is likely that our team asked you to let us know which of the two accounts you wanted to remain active while the other one would be closed.

Please send a personal message so that I can check the update for your case.

Thanks!

KazPayoneer

Hi @yanino,

Generally, with regular shipping, it would take 10-28 business days for the card to be shipped.

For the account you want to save, we're not able to do much with the request on the message boards. Please connect with customer care directly so that they can execute your request.

yanino

Hi, first of all thank you for your fast answer. The account that i want to save is : [email protected]
2nd question please : How many days could i wait to receive à Payoneer card??
Thank you very very much.
Have a good night.

[Deleted User]

@yanino You will need to contact the support directly in order to explain which of the two accounts you wish to keep.
The time needed for shipping is usually two to four weeks!