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Payment Verification

medabdh
medabdh Member Posts: 6 ✭
in Ask The Community
Hi, I'm a Full Stack Developer and I work for a company based in USA.
they sent me my payment to my payoneer usa bank account (global payment service) since I can't use "request payment feature" until my balance reach 4000 $ or more.
The problem is that payoneer keeps asking me to verify my billing address and every time I submit my address they decline it and send me another and another email, until now they asked me to upload a document to prove my address, the problem is that the only government document I have that includes my name and my full address is my driver license.
I sent them my driver license as a proof, but the status is still submitted and not valid or declined.And the status of the transfer is still Pending.
What should I do please ?

Best Answer

Answers

  • medabdh
    medabdh Member Posts: 6 ✭
    Any help please?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @medabdh,

    When you submit documents to us, they are submitted to our approvals team. Our approvals team generally covers a large canvas of different languages, but for some languages, we have to have them translated. In this case, since the documents submitted were in a language we didn't have on-hand, we have to translate the documents and it will take a few days. Once this is finished, we will let you know.

    Thanks!

  • medabdh
    medabdh Member Posts: 6 ✭
    AAA ok thank you,
    but is it ok that I choose the category of utility bill but I uploaded my driver license ? cause I didn't found driver license under the category of file type and that's the only legal document I have that contains my full name, my picture and my full address?
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    @medabdh Yes, it is ok!

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