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Why is it difficult to send me a card when you guys have sent me one before?

cassy Member Posts: 3
I just do not understand at all. You guys sent me a card that I never received. I reapplied for another one since the first one never arrived, but I am getting buried alive with a bunch of nonsense. How am I still missing address information when I have submitted a bank statement and a bill with my address on it. I have provided you guys with the information, and it is correct. What is actually going on here? Why are you guys making it so damn difficult for me to get the money I worked hard for?

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