Desperate.... need some help pleaseeee......

Hi , let me share my situation. Somebody help me please.

I have been trading in INSTAFOREX and I am a partner to recommended INSTAFOREX to the other trader in the world.
Usually I have request for withdrawal into my Liberty Reserve account but since I get my Payoneer Debit Card, I have request my withdrawal into my Payoneer Debit Card.
I  was routine every day doing Withdrawal little by little dollars into my Payoneer Debit Card until my account balance around $3000
I've ever try to use the Debit Card to buy something in my hometown.
I've ever to use the Debit Card at the ATM machine.
I enjoyed my result of trading.

ONE DAY I WAS SHOCKED because I found my account balance was only $ 13, and then I log in member area and I found so many transaction surprising me.

06/23/2012 02:20 WWW.THREADLESS.COM $110.04   06/22/2012 23:47 OBERON-MEDIA INC. $30.29   06/22/2012 23:26 EMIRATES $1730.21    06/22/2012 20:15 TELLUS $22.34   06/22/2012 18:31 VOOSERVERS LIMITED $310.50   06/22/2012 18:11 LICENSEPAL $30.44   06/21/2012 23:49 OBERON-MEDIA INC. $7.02   06/21/2012 23:45 12 MONTHS MINIMUM $7.02   06/16/2012 02:14 APOTIK SANTOSA $135.41   06/16/2012 02:14 APOTIK SANTOSA $135.41        



I was cry over the time because the money I planed to use for Hospital costs.

And then I make complain to Payoneer and send them some written evidence width..
Payoneer employee told me to wait for 90 days (3 months) since I sent the complaint sheets. It was June 26,  2012

On October I still did not received any notify from Payoneer. So I wrote some email to them.
My email did not replied. They keep silent. What should I do? Why it happened to me ?
And then I try to be patient until year 2013. 
There is still no comment, no respond, no notify to my email.

One day in 2013, I can chat with the customer service and he said that I MUST WAIT.

"WHAAAAT..??? How long I must be waiting again ??. It has been almost one year. And you told me that need  90 days to proceed my case. I ",said like that.
He still no comment, can't answer. May be the customer service really can't do anything about this case, right? I realize that. 

So. I need your help, please. Give me your hand, help me. I need the money back.

What should I do ?


Please send me the information, my email : [email protected]


  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭



    I do see that your dispute was processed and should be resolved by now. I've escalated this to the head of our chargeback department, who will be getting back to you with an update within the next 2-4 business days.


    If there are any further issues, please send me a PM and I'll be more than happy to assist.

  • DAMIAN007DAMIAN007 Member Posts: 3

    Ow my God....


    Thank you My Lord, especialy thank to you.


    Finally there is someone in this world can help me to get my money back.

    I have been so despeate as long as this time.


    When I received my money back, I will telling the world about how worth this forum for Payoneer Card user.


    Thank to you again.

    Nice to know you

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