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merge account question

Anders7 Member Posts: 2
edited March 2019 in Ask The Community
hi, i have fiverr account that was mistaken linked with payoneer bank transfer account that not verified with wrong address and not fulfill all the information ,

i already make new payoneer account that verified with the correct information and already verified.

i also called the customer services and i already explain all my account situation and i asked to close the old account and remove the link from my fiverr account so i can add my new payoneer account into my fiverr so i can withdraw my income , then Payoneer customer service told me they will do merge my account as the solution.

2 days ago i got email from account approval that asking to provide the doc that required , until now they not yet update my account.

my question is :

1. the merged account are will follow the whole information on the verified one ? so the old one will be replaced with the verified?

2. how long the account verification process ?

3. my old payoneer account not yet verified and doesnt have any transaction from the past , the billing address also different than the new one , is that possible with that old account condition to be merged with the new one ?

Thank you for the helps


  • Anders7
    Anders7 Member Posts: 2
    I need this to be solved soon so i can withdraw funds from my fiverr
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Anders7,

    As this is a specific case, please send a personal message so that I can advise on your account-related questions.

    In general it takes 1-3 business days for documents to be approved.