Funds transfered from payoneer to local bank account but didn't receive

Zee901Zee901 Posts: 3Member
I transfered funds from payoneer to my local bank account on 7th March 2019 but its been more than 13 days but i didn't receive yet ?
I contacted to payoneer team they are not responding well..
what i should do now ??


  • KazPayoneerKazPayoneer Posts: 420Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, sorry that this has happened to you. I see that you've been in communication today with one of our specialists, who will be able to assist you personally.


  • Zee901Zee901 Posts: 3Member
    No one is helping me.I didn't receive funds in my bank account more than 15 days passed ??
    Who is responsible for this ? You actually are not sending my money in my account ?
    What do you want ? @KazPayoneer
  • Cristale_PayoneerCristale_Payoneer Posts: 1,221Administrator ✭✭✭✭✭✭✭

    Dear @Zee901 we understand that the payment has not reached your bank account yet and we would like to let you know that we truly apologize for the inconvenience. This issue was not put aside, it is currently being handled by our global transfer team to further investigate the reason that caused the delay. Because of the investigation, this type of issue can take a bit longer however, do not worry, you will be updated as soon as there will be any update!

  • Zee901Zee901 Posts: 3Member
    @Cristale_Payoneer What about my another transaction that i made on 19 march 2019 in different bank account ?
    What about that ? I didn't receive that either ?
  • KazPayoneerKazPayoneer Posts: 420Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @Zee901,

    If you made the withdrawal on March 19th, there is nothing to worry about at this point. Transfers take 3-5 business days, and this transfer was two days ago.

    Thank you!

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