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password rest by email doesn't work

lililingmatuling
lililingmatuling Member Posts: 1 ✭
in Ask The Community
i tried to rest my password by email many times but nothing sent to my email to rest the password and my linked phone number is old i lost it from long time my payoneer email is [email protected]

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @lililingmatuling,

    After performing a search of our system for the e-mail address you provided in the above post, it is not actually associated with any Payoneer account at this time. This appears to be an easy reason why you do not receive an e-mail when you try to reset the password.

    If you have another e-mail address that you use, please enter that in the password recovery tool.

  • reynnne
    reynnne Member Posts: 1 ✭
    edited August 2019
    This also happens to me. I cannot access my account and the system keep saying that my password is incorrect even though it was saved in my browser. I tried the password reset too but up until now I'm not receiving any email.
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭
    edited August 2019

    Hi there @reynnne We do not see any failed attempts to log in or reset your password. If you have forgotten your online access details, you will need to reset your password. Follow the steps on our blog to see how it can be done

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