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What happened to my payment

Shkodran
Shkodran Member Posts: 4 ✭
in Ask The Community
Facebook sent me a payment in USD to Wirecard Bank AG(EUR) which doesn`t accept payments in USD(I only learned that after facing this issue) and somewhat my money vanished.In their response, Facebook replied to me that everything is good with the payment and the payment was successfully released and in order to reissue this payment they need an official rejection from the bank account. So my question is what should I do now? Any help here would be appreciated.

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there @Shkodran,

    Facebook is correct in that a rejection has to come. This can occur if a Global Payment Service payment is sent to a different currency than the correct one (USD to the EUR payment service). When this happens, the payment will be rejected, as this is an invalid transfer.

    As we are not a bank, we can't quite control when this would happen. This is an automatic process that occurs inside of the transfer routes.

    In this case, we would recommend you keep checking with Facebook to see if funds were received yet, or have them initiate a recall on the funds so that they can receive them in a faster time.

    Thanks!

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