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I want to do a live chat

Ranatabasam
Ranatabasam Member Posts: 3 ✭
in Ask The Community
please tell me why i dont have live chat option please include it with my account i want to get help online

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @Ranatabasam,

    The live chat feature is available according to the payment activity in your account. It is not automatically available for all of our users at this time. In order to have to enabled you would have to receive some payments into your account on a regular basis.

    If you need support, in the mean time, I would advise to give our team a call, or e-mail. E-mail is the slowest method of the three as it can take up to 4 business days for a response from our team. But for emergencies you should always call.

    I can also assist via private message but will be fairly limited in what I can do for you. Depending on the complexity of the issue you may need to give our customer support a call.

    Thanks!

  • twintech
    twintech Member Posts: 1 ✭
    I didn't get any email from Payoneer? I made a mistake on date of birth. My transaction is cancelled. It's been so many day I didn't get any email from Payoneer. Even I can't contact with them via live chat, call. I just need to know should I open new account? Will I be able to use my NID as the previous account was not not approved because of date of birth.
  • twintech
    twintech Member Posts: 1 ✭
    Provide me your customer support number please. I have tried with skype but it's saying service is unavailable for me at this moment. How to talk to you?

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