Receiving Payment After A Payment Request

NabilNawaz
NabilNawaz Member Posts: 4 ✭
in Ask The Community
Hello Community,
I made a payment request along with the invoice to my client yesterday and today he told me that he has transferred the payment through that payment request. Can you please tell me how much time it takes to arrive the payment into my payoneer account? almost 4 hours are already passed when i was writing this on community

Comments

  • chairunnizar
    chairunnizar Member Posts: 3 ✭
    YES NO PAYONEER IS MY GOOD
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @NabilNawaz,

    When you receive a payment via a payment request, there can be different loading times. For example, if the payment was paid with a credit card, it takes roughly 2 days to load after approval. For an eCheck payment, it would take roughly 5 days after approval.

    Thanks!

  • indranil_chy
    indranil_chy Member Posts: 1 ✭
    I also have the same problem. Client confirmed me that he had paid but in tracking its saying client hasn't paid yet. Is it due to credit card? Client's country is Ireland & currency is Euro.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @indranil_chy, if it doesn't show a payment attempt it is quite possible that the client's card was declined as he was entering his payment details in. The other possibility here is that the client actually did not pay the request yet. If the status is "request sent", and not "paid", this would indicate a payment was not received yet and the request is still open.

    Let us know.

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