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Can't use the "request money" option

DCL Member Posts: 1
I saw a video that explained how to use it, and it seemed super easy. Send an invoice to somebody, they pay by credit card, you get the money in your Payoneer account. (if I understood this correctly).
But sadly, in my account I don't have that option.
Instead, it tells me:

"To enable Request a Payment, you must first receive at least 5,000.00 USD (or equivalent) via:
-The Global Payment Service, which enables you to receive local payments from companies worldwide
-Any of the marketplace, network, or business platforms integrated with Payoneer"

So let me get this straight... I can't ask for money unless I have 5000 USD already in my account. But I can't have money in my account if I don't ask for money.
In other words, there's no possible way to put money in there.

I know this can't be right, but that's the way it is now. How could I fix this?
Thanks everyone.


  • mlc
    mlc Member Posts: 1
    I have this same problem! Can anybody help? Thanks.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    It is true that you need to receive $5000 in payments to send a payment request.

    You'd need to receive this amount of payments from our Global Payment Service, and/or by mass payout companies who work with Payoneer (Fiverr, Upwork). You would have to utilize those payment methods in order to unlock the ability to receive payments from individuals outside of Payoneer/send a payment request.

    This is a good guide on how to receive payments on Payoneer, particularly from mass payout companies and the Global Payment Service.

    Thanks, and sorry for the inconvenience.

  • Laurentz
    Laurentz Member Posts: 3
    Having the same problem now! My company client insists me to use request payment in Payoneer but I can't do that because there is no approved menu in my Payoneer.
    They don't want to pay if not via Payoneer? Any suggestion?

    Thanks in advance. :)
  • h_zero_two
    h_zero_two Member Posts: 2
    guys this kind of point less
    how can i reach 5,000 if i only work with direct clients and i can't receive anything from them because i can't request a payment which brings me to the first place of needing 5,000. which i can not get because i can't request a payment and the fact that i most often work with direct clients

    please fix this because i am quitting if you don't fix this