Using Payoneer to Receive Payments from PayPal and Other eWallets

KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

One of the most common ways that our users receive payments is by receiving payments from eWallets such as PayPal, Stripe, Skrill, or another eWallet. We are glad to be able to provide a means for you to receive payments from eWallets as we are aware that it may not always be feasible to receive a payment from a company. Our Global Payment Service allows Payoneer users to receive payments from eWallets, with PayPal being the most common instance of this.

We hope this thread will be the end all, be all for all of your concerns and questions regarding using eWallets to receive payments into your Payoneer account. We have answered some commonly asked questions regarding this process

How Does It Work?
Since the Global Payment Service allows you to receive bank transfer payments, you would select the bank transfer option on your eWallet account. Easy!

You can view your Global Payment Service details by logging into your Payoneer account, going to the “Receive” menu and clicking on "Global Payment Service". By default, you'll find banking details for USD, GBP and EUR currencies. Please make sure to use the details that you see for the currency that you want to receive funds in. If you add your EUR details when you receive payments in USD, it will cause delays in payments and the payment will be unsuccessful.

We also offer the JPY, CNH, CAD, and AUD currencies, which you can apply for on that page.

How Long Does It Take To Load To My Payoneer Account?
The rule of thumb is that all payments received through the Global Payment Service can take a total of 1-3 business days: 1-2 for us to actually receive the payment into our system, and an extra 1-2 to load the payment to your account.

Once you have received a certain number of payments, our payments department will begin to review your payment activity and line of work. They do this in order to get a better idea of what you do to receive payments on Payoneer, so it is very important that you complete the Global Payment Service Questionnaire if you intend on receiving payments using the Global Payment Service, including as much detail about how you receive these payments as possible. During the review period, which begins after you have received a payment, a payment can take multiple days to load. If you provide all of the information when it is asked, and it is sufficient, our team can conclude the review.

Please note, all payments you receive into your eWallet account and send to Payoneer should be for business purposes only. If you receive your payments for work that you do on PayPal, and send them to Payoneer, this is fine. Our team may ask for additional documentation and proof.

Note: if you find that your Global Payment Service access has been removed, it may be because your line of work is unsupported by Payoneer. To find out which businesses are supported and which are not, please review our terms and conditions under the clause "Prohibited Transactions".

I Have a Card, Can I Use The Global Payment Service to Receive Payments to My Card?
Absolutely! You don't need to do anything differently to receive the payments. The payments will just appear on your card, instead of a USD/EUR/GBP balance. There is no other steps that you need to take to assure that the funds are received to your card.

Can I Use My Global Payment Service Details To Make Purchases on eWallets, Like PayPal?
Some users will want to use their Payoneer account to pay for transactions made on PayPal, or on eBay, or some other type of website that allows payments through eWallets. This is not possible with these Global Payment Service accounts because they are receiving bank accounts only, and not actual bank accounts. They can only be used to receive funds, and not spend. Any transactions that show an attempt to charge these bank details will be declined.

This eWallet Is Paying Me In USD, But Requires A SWIFT/BIC. Where Can I Find That?
If you're receiving payment in USD and it asks for a SWIFT or BIC, this indicates that the eWallet sends payments using wire transfer. These Global Payment Service accounts are only equipped to receive payments with local transfers and not wire. Please contact that eWallet to make sure they can send a payment using a local transfer. If they can only send a payment via wire transfer, I'm afraid it will not work to receive a payment with that eWallet so we'd advise to use another one to receive the payment.

I Am Trying To Verify My Global Payment Service With An eWallet, But Am Waiting For A 3 or 4 Digit Code. Where Can I Find That?
Sometimes PayPal will send a 4 digit code to your account and a small payment, in a verification attempt. We don't suspect the verification will be completed because they will be unable to retrieve the small payment that they deposited to your Payoneer account. But sometimes the main thing that you need to know is the amount of the payment and the code.

In most cases, you would be unable to find the 4 digit code, although it is usually contained in the transaction description. When you open up the payment in the transactions tab, you should see the code. If you don't I would advise to either contact us here via private message so we can check, or contact our customer support. In most cases, we can't see much about the transaction, particularly the code if there isn't one. But sometimes we're able to see a code.

PayPal Won't Accept My Bank. How Do I Get Community Federal Savings Bank?
This is the most common issue with this that we see. What has pretty much happened over the years is that PayPal has slowly begun to not accept banks that are used by services like Payoneer, such as First Century Bank and Bank of America that have certain routing numbers. Why? Because when you add a bank account onto PayPal, they verify the bank account. They're unable to complete the verification on these bank accounts because they are virtual, receiving bank accounts, which means that they cannot be used to withdraw funds out of. You cannot make a payment with your Global Payment Service bank. Because of this, they've restricted the types of bank accounts that they allow.

Payoneer provides a bank called Community Federal Savings Bank that PayPal mostly allows. We can't guarantee this, as PayPal has their own guidelines, and it is also apparent that PayPal still does accept First Century and Bank of America bank accounts in some cases.

In the event that you find that your bank account has been declined from PayPal, please take the following steps:
1) Make sure that a card with money on it is verified and on your PayPal account. Why? Because if we give you another bank, regardless of what it is, it won't work without an alternate payment method on your PayPal account (which in this case, is a card). 90% of the issues that are faced by this instance are resolved by adding a card and verifying the account. Adding a card also allows a card to be verified instead of the bank. The card does not have to be a Payoneer card. It can be a personal bank card or a credit card.

If, and _only _ if you have a card attached on your PayPal account, please do the following:
1) Take a screenshot of the error message when you try to put the old bank details on PayPal.
2) Contact our customer support team by opening a ticket, tell them the issue, and attach a screen shot that shows the error. Our team will get back to you with the new bank within 5 business days.
3) If you need this to be done quickly, and have done the above, reply to this thread with 1) the ticket number, and 2) confirming that you have a card attached to the PayPal account. One of us may be able to help get a response in a shorter amount of time, but we cannot guarantee it.

If it still doesn't work after you've received and added Community Federal Savings Bank, it means that you either don't have a card with money on your PayPal account, or you will not be able to use PayPal to receive eWallet payments. We can only provide you a total of 3 of these payment service details, so you would have to contact PayPal for further assistance. In some cases, they may have to unblock the Community Federal Savings account on your account, thus allowing you to add it.

If you have any other questions in regards to adding Payoneer to your eWallet, or any experiences that you may want to share, please feel free to do so in a reply to this thread. We want this to be the go-to place for any issues you may have regarding this topic.

Here is a link to our customer support should you need immediate and emergency help.

Thank you!

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Comments

  • JoeShJoeSh Posts: 4Member
    II want to add community federal savings bank account to my account so I can use it with PayPal
    How I can do it? I asked the help center but none helped me
  • JoeShJoeSh Posts: 4Member
    edited January 28
    I want to add community federal savings bank account to my account so I can use it with PayPal
    How I can do it? I asked the help center but none helped me
  • JoeShJoeSh Posts: 4Member
    > @EdwinPayoneer said:
    > Hi there @JoeSh . This is a request that you would need to make with our customer care team directly. You can do so by clicking here to send them a message. Before requesting this I would like to let you know that there are some requirements on your Paypal account before this request can be reviewed.
    >
    > First you must have a valid and funded credit or debit card already linked to your Paypal account. After this you must try linking the bank account we have already issued you, to your Paypal account. If you still receive a failure message message, you can then send us a full screen shot of that error (including the website URL). Once we have this we can then check to see if this account can be added for you.

    I've done all of that but they didn't help me
  • JoeShJoeSh Posts: 4Member
    > @EdwinPayoneer said:
    > @JoeSh said:
    > > @EdwinPayoneer said:
    >
    > > Hi there @JoeSh . This is a request that you would need to make with our customer care team directly. You can do so by clicking here to send them a message. Before requesting this I would like to let you know that there are some requirements on your Paypal account before this request can be reviewed.
    >
    > >
    >
    > > First you must have a valid and funded credit or debit card already linked to your Paypal account. After this you must try linking the bank account we have already issued you, to your Paypal account. If you still receive a failure message message, you can then send us a full screen shot of that error (including the website URL). Once we have this we can then check to see if this account can be added for you.
    >
    >
    >
    > I've done all of that but they didn't help me
    >
    >
    >
    >
    >
    > How long ago did you reach our to support? If your request was sent just over this weekend it does take some time for a reply to be sent. Usually 2-3 business days in total. Do you have a reference number for your last message to our support team?

    Yes I have it. Can I send it for you?
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    @JoeSh You can add it to this thread yes.

  • JoeShJoeSh Posts: 4Member
    > @EdwinPayoneer said:
    > @JoeSh You can add it to this thread yes.

    190126-005490
  • ALIADALIAD Posts: 4Member
    dear EdwinPayoneer ,
    I have checked all the messages here.
    I request more one times that I need to add The Community Federal Savings Bank to my Global Payment Service (USD),because I need to link it with my PayPal account . my PayPal is linked to a visa card , but still not accept and I took screenshot for the error and I attached with my request.

    please i need to withdraw my balance from paypal to my Global Payment Service (USD).


    I am waiting for your help please and reply.

    great thanks
    Customer ID: 19228728
    Reference Number: 190312-001389
  • ALIADALIAD Posts: 4Member
    dear @EdwinPayoneer ,
    Customer ID: 19228728
    Reference Number: 190312-001389
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @ALIAD,

    Thanks for the ticket number and the personal message. We will have someone attend to your request and send an update today. Thanks!

  • fleohrfleohr Posts: 1Member
    edited April 1
    I tried to message the support, but I keep getting automatic messages, yet no solution for my request.

    I'd like to change my Bank on the Global Payment Service from First Century Bank to a community federal savings bank account, so I can transfer my money from PayPal to Payoneer and withdraw on my bank

    Is there any mods online that can help me out?
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, glad to have helped with this via direct message.

  • siandin9siandin9 Posts: 1Member
    i keep getting automatic responses and my problem still not solved , and my paypal have a verified card attached

    my ref. no. 190417-010303
  • kalidgatefrkalidgatefr Posts: 2Member
    Hello
    PayPal did not accept my account (First Century Bank)

    Reference #190419-010563
  • Cristale_PayoneerCristale_Payoneer Posts: 1,287Administrator ✭✭✭✭✭✭✭

    Hello @siandin9

    We are sorry to hear that you have not yet reached the support yet. In case you receive an automatic response, you simply need to reply to it with your inquiry and your request will be addressed by our representatives.

    If needed you can as well contact the support via our social media channels by sending a private message on Facebook or Twitter and you'll receive a quicker assistance.

  • siandin9siandin9 Posts: 1Member
    how do i reply when it clearly says , This is an automated message sent from a no-reply address.

    what do i have to do to get an actual human being to respond to me
  • Cristale_PayoneerCristale_Payoneer Posts: 1,287Administrator ✭✭✭✭✭✭✭

    Dear @siandin9 We apologize for the inconvenience. You can in that case contact the our support via our social media platforms by sending a private message on Facebook or Twitter & you can as well call our customer care at 1-646-658-3695.

  • Cristale_PayoneerCristale_Payoneer Posts: 1,287Administrator ✭✭✭✭✭✭✭

    Hi @kalidgatefr Have you linked a credit card or a debit card with available funds to your PayPal account before linking your Global Payment Details. In order to start receiving payments from eWallets, we recommend you to read that blog and if necessary, please contact the support via our social media channels by sending a private message on Facebook or Twitter or by phone at 1-646-658-3695.

  • kalidgatefrkalidgatefr Posts: 2Member
    Please add another US account i want (community Federal Savings bank)
  • kalidgatefrkalidgatefr Posts: 2Member
    I have a problem in the US account, please solve the problem as soon as possible
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello @kalidgatefr,

    Please read the above thread, in the section titled "PayPal Won't Accept My Bank. How Do I Get Community Federal Savings Bank?".

    Once you have confirmed whether or not you have a card attached to your PayPal account, we will be able to further assist. It is not sufficient to continually ask for a new US receiving account without confirming that you have a card attached, as this is an important piece of information we would need.

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @siandin9,

    Please read the above thread, in the section titled "PayPal Won't Accept My Bank. How Do I Get Community Federal Savings Bank?".

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello @mazen11499,

    Please confirm whether or not you have a verified card attached to the PayPal account. The verified card should have funds on it. Please note, a new routing number would not work without a card.

  • yaitbenmbarekyaitbenmbarek Posts: 2Member
    the ticket number #190429-005563

    I confirm that i have a card attached to the PayPal account!
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @yaitbenmbarek, thanks for your reply. We will have someone follow up with you today.

  • yaitbenmbarekyaitbenmbarek Posts: 2Member
    edited April 30
    hi @KazPayoneer, Paypal asked me for account statement. Can i have something like this !

    PS : I sent a message to support about this, Ticket Number : #190430-004218
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there @yaitbenmbarek,

    Unfortunately we are not able to provide an account statement for PayPal. This is because PayPal is looking for a proper bank statement, which we are unable to provide.

    Thanks!

  • HalinfoHalinfo Posts: 1Member
    Hi @KazPayoneer & @EdwinPayoneer ,

    i can't add my bank account from Global payment service in PayPal, I inform you that I have added payoneer Mastercard and i have confirmed it. You can check the screenshot for the error and I attached with my request.

    reference # 190503-013856

    Cordially,
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Sure, thank you!

  • itsahmeditsahmed Posts: 1Member
    Ticket number: 190508-009451
    I confirm that I have a card attached to my PayPal account.
    PayPal Won't Accept My Bank. I need to get a Community Federal Savings Bank account please.
    Thx in advance.
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Thanks, we'll have someone work on it.

  • kbhadmuskbhadmus Posts: 1Member
    edited May 9
    Hello. I’ve added my card but still can’t add my bank to make a withdrawal. Spoke with someone at PayPal and was asked to request another routine number seeing as the current one I have is blocked by PayPal. I have funds in my card. Reference number 21434165

    Ticket number #190509-010095
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, thanks for this. We will have it worked on.

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi folks, please don't forget to attach the screen shot that shows the error message to the support ticket. This is an extremely important step. As it is not free for our company to issue these new bank accounts, we need record that there was a valid reason for us to add it. Thank you!

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Thank you!

  • brucelimbrucelim Posts: 1Member
    please help me my ticket number is #190512-003073, i need a community federal bank , i already attached my error image in the ticket itself. i have a credit card linked
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Thank you! We will work on the request.

  • catshitcatshit Posts: 1Member
    Ticket #190513-020854, please help me change or add Community Federal Savings Bank account to my USD GLOBAL PAYMENT SERVICE, I need to use it for the payment from Google and Paypal, the First Century Bank account won't work with them, thank you!
  • TehzeebTehzeeb Posts: 0Member
    I tried linking my PayPal account to my Payoneer account numourus times but I got an error saying bank not supported. Then I contacted PayPal support and they replied with this email

    Dear

    We appreciate your time in reaching out to us. I'll be glad to provide assistance.

    Based on your email, First Century bank bank is listed as incompatible with our system. This means that we are no longer supporting this specific bank information.

    This is something that we avoid you to have when you are going to transfer funds in the future.

    I recommend to add a different bank or card.

    Your satisfaction is a great compliment and your business means a lot to us.
    Thank you for choosing PayPal.




    Sincerely,
    Arnold
    PayPal



    I tried contacting Payoneer support couple of times but they never replied. Please resolve this issue.
  • LyubonLyubon Posts: 1Member
    Hello, ticket #190504-001162, please help me change or add Community Federal Savings Bank account to my USD GLOBAL PAYMENT SERVICE, I need to use it for the payment from Paypal.
    Thank you
  • engymahmoudengymahmoud Posts: 0Member
    edited May 15
    I faced a problem with connecting my paypal account with pyoneer account as after paypal confirmed it , so they closed it and told me it have a lot of risks in their system
    So i want payoneer team it to add for my account another bank account that meets Community fedral savings bank which will work with paypal
    NB: i sent to payoneer and i didn’t have any response
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Thank you!

  • bbcottagebbcottage Posts: 4Member
    Hi KazPayoneer,
    I am facing the same issue. My credit card is already verified on Paypal account. I have already opened a ticket.

    Ticket no.: #190520-017831
    Customer ID: 31566915

    Many thanks
  • simotradesimotrade Posts: 1Member
    please help me my ticket number is # 190513019218, I need a federal community bank, I have already attached a screenshot of the error message in the ticket itself. I have a linked and functional credit card.
  • templarmonktemplarmonk Posts: 2Member
    Hello KazPayoneer! I need to add the account to Paypal. Thanks in advance!

    Your Customer ID: 3707160
    Reference Number: 190521-014192
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