I Can't Access My Account, What Can I Do?



  • mrpowerhousemrpowerhouse Posts: 1Member
    Hi. For some reason, I couldn't log in to my account using the credentials I have, and as I'm trying to reset my password, it's telling me that an SMS has been sent to my contact number, which the last two digits i couldn't recognize, so I used "send by email" instead, but it's been over 30mins now and I still haven't received any emails.

    I have a couple of questions regarding my situation:

    1. Not recognizing the last two digits of the indicated contact number makes me believe that I've been hacked. Was I?

    2. How do I solve my issue of not being able to log in if I couldn't receive the "password reset" emails?

  • morgamorga Posts: 1,458Administrator ✭✭✭✭✭✭

    @mrpowerhouse Hi there, we can see that our team assisted you regarding this via phone already :smile:

  • KazPayoneerKazPayoneer Posts: 1,439Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Sadly, it is not possible.

  • jvzoo1993jvzoo1993 Posts: 1Member
    Hello, could I enquire if reference number 190626-011027 is resolved?
    I have been waiting for the longest time
    I prefer not to call in to PY hotline due to overseas call charges

  • morgamorga Posts: 1,458Administrator ✭✭✭✭✭✭

    @jvzoo1993 Please note that this matter is still being handled

  • morgamorga Posts: 1,458Administrator ✭✭✭✭✭✭

    @gadgetdoctor Yes he was referring to you

  • KazPayoneerKazPayoneer Posts: 1,439Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    @gadgetdoctor This is true. If we have blocked any one of your accounts in the past, new ones would not be approved.

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