my card is blocked helpppp mee????

soni09soni09 Posts: 4Member
edited April 15 in Ask The Community
Hi!!!!
my card in payoneer blocked how i can order a new one fast to receive my payments or unblocked it i really need it helpp pleaseee
thank you!!!!

Answers

  • soni09soni09 Posts: 4Member
    HII! During 5 days i send email but no answer and i can't to connect with your live chat service i always get there was a problem connecting to the Chat Server thought you site says it works 24 hours a day except some days I have such important questions that i need just liveeeee Please help me with my question Thank you!! soni
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @soni09. When a card is inactive for large periods of time it requires that you post some account activity to be reopened. This means you will need to receive a payment to your Payoneer account first, to be able to use this card again.

    The payment for this can be sent from a company using the global payment service, or one of the companies that partners directly with Payoneer to process payments.

  • soni09soni09 Posts: 4Member
    edited April 15
    thnx @EdwinPayoneer so i can receive my payment even my card is blocked
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    @soni09 said:
    thnx @EdwinPayoneer so i can receive my payment even my card is blocked

    Correct, once you do you will be able to reactivate the card. If you do have any trouble with this please contact our support team showing proof of an incoming payment to the account and they can also help with the reactivation.

  • soni09soni09 Posts: 4Member
    @EdwinPayoneer i received my payment from sunfrog but my card still blocked and the support doesn't answer??????
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    @soni09 Please contact the support directly via Chat and our representative will unblock your card!

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