Unable to get Card, Unable to Withdraw Through Bank Transfer

dastgeer_194
dastgeer_194 Member Posts: 2 ✭
in Ask The Community
I have added Bank Account which is verified by payoneer. I click on Withdraw >To Bank Account.
It show me three options: 1. EUR 2. GBP 3. xxx-xxx card No.
In Eur it shows me 0 balance, in GBP also 0 But in Card it show me 74$.
when i click on card it show me this error "You must activate your card in order to perform this operation." and still unable to withdraw my amount from payoneer.
I'm upset plz help if you can.
I also try to order payoneer card but it show me only EUR and GBP to pay for card option. not able to order card also.

How can i solve the problem? and How Payoneer will show me Balance in $ not in EUR?

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭
    edited April 2019

    Hi @dastgeer_194. This error message appears when you are trying to withdraw funds from a card that you do not yet have. In order to access the funds on that card you will need to receive and activate the card first.

    If you do not have a card because it has not yet arrived you should see an email from us prompting you to order a replacement. You can also contact our customer care team directly for help with this. To contact our team just click here.

  • dastgeer_194
    dastgeer_194 Member Posts: 2 ✭
    i connect with a customer care team they asked me to make a new account to merge with the old one. then they will transfer my amount to new account.
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    @dastgeer_194 said:
    i connect with a customer care team they asked me to make a new account to merge with the old one. then they will transfer my amount to new account.

    Excellent! It sounds like they advised you on how to get a balance account. Having a balance account removes the need for a card when making direct transfers to the bank.

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