my payoneer still review from 12 days

i made my account on 4/4/2019 and my account not active till now what can i do
Balance is currently being reviewed. You will receive an update within the next several business days.

Comments

  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @mostafatarek. Thank you so much for registering with us! When applying for our service, we sometimes ask for some documents from the applicant so our approval team can make the final decision on the application.

    When this happens, we can only continue reviewing after the items requested are submitted. Once they are, you will typically get a reply, 2-3 business days (Monday - Friday not including holidays) after the submission.

    I would urge you to check your email inbox and make sure we did not send you a request like this. If we have, and you have already submit your documents, you should be hearing a reply shortly.

    Hopefully this helps, if you have any other questions for us please feel free to reply here.

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